Effective Date: September 8, 2026
Last Updated: September 8, 2026
1. Who We Are
Ai Creative Limited (“AI VCS,” “we,” “us,” or “our”) operates www.ai-vcs.com and provides AI-assisted video production and related services.
Email: info@ai-vcs.com
Address: Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
2. Information We Collect
Depending on how you interact with us, we may collect information you provide, including name, company name, email, phone number, billing/payment information, job title, project requirements, communications, feedback, account information, and information submitted through forms.
3. Client Content
When you use our Services, you may provide product images, product videos, brand assets, logos, brand guidelines, scripts, copy, audio, voice recordings, photographs, video footage, reference materials, and other creative or business materials (“Client Content”). Client Content may contain personal information relating to you, employees, customers, models, creators, or other individuals. You are responsible for ensuring you have appropriate rights, permissions, and consents necessary to provide Client Content to us for processing.
4. Automatically Collected Information
When you visit our Website, we and our service providers may automatically collect IP address, browser type, device type, operating system, approximate location derived from IP address, referring website, pages viewed, time spent on pages, dates and times of visits, Website interactions, device identifiers, cookies, and similar technical or usage information.
5. Cookies and Similar Technologies
We may use cookies, pixels, analytics technologies, local storage, and similar technologies to operate the Website, remember preferences, understand Website usage, measure performance, improve our Services, detect fraud and security threats, and understand marketing and advertising effectiveness. You may be able to control cookies through your browser settings and, where applicable, through our cookie preference tools.
6. How We Use Information
We may use information to provide Services; respond to inquiries; prepare proposals; produce videos; communicate about projects; process payments; provide customer support; deliver completed projects; operate and maintain the Website; improve Services; analyze usage; troubleshoot technical issues; prevent fraud and abuse; maintain security; manage business relationships; send permitted service or marketing communications; comply with law; protect legal rights; enforce agreements; investigate fraud or abuse; and protect safety and security.
7. AI Processing and Customer Content
AI VCS uses artificial intelligence and third-party technology providers to provide certain Services. Client Content may therefore be processed by third-party AI, cloud, hosting, storage, editing, analytics, payment, communications, or other service providers acting on our behalf. We aim to use such providers only as reasonably necessary to provide and operate the Services.
AI VCS does not use Client Content to train general-purpose AI models unless we have expressly informed you of such use and obtained any consent required by applicable law or agreement. Where a project requires a different arrangement, the applicable Project Agreement will govern.
8. How We Share Information
We may disclose information to service providers that help us operate our business, including providers of cloud hosting, data storage, AI technologies, video/image generation, voice technologies, editing and production tools, payment processing, CRM, email and communications, analytics, website hosting, security, and professional services. We may also disclose information in connection with business transfers or where reasonably necessary to comply with law, legal process, government requests, or to protect our rights, users, property, or security.
9. International Data Transfers
AI VCS and its service providers may process information in countries other than the country in which you reside. Those countries may have data protection laws that differ from the laws of your jurisdiction. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
10. Data Retention
We retain information for as long as reasonably necessary to provide Services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, maintain security, and pursue legitimate business purposes. Client project files may be retained for a limited period after project completion for operational, backup, dispute-resolution, and business-record purposes, unless a different retention period is agreed in writing.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including access, deletion, correction, opt-out of certain sales or sharing, limitation of certain uses of sensitive personal information where applicable, withdrawal of consent where processing is based on consent, and the right not to receive discriminatory treatment for exercising applicable privacy rights.
13. California Privacy Rights
If you are a California resident and the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to us and your information, you may have additional rights including the right to know, delete, correct, and opt out of certain sales or sharing of personal information. AI VCS does not sell personal information for monetary consideration in the ordinary course of business. If our practices change in a way that triggers an applicable opt-out requirement, we will update this Privacy Policy and provide the legally required mechanisms.
14. How to Exercise Privacy Rights
To submit a privacy request, contact:
info@ai-vcs.com
Please include enough information for us to understand and process your request. We may need to verify your identity before completing certain requests. Where required by applicable law, we will respond within the applicable legal timeframe.
15. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. We may require appropriate documentation demonstrating the agent’s authority and may verify your identity as permitted or required by law.
16. Children’s Privacy
The Website and Services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us at info@ai-vcs.com.
17. Third-Party Websites and Services
The Website may contain links to third-party websites, applications, platforms, or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
18. Do Not Track
Some browsers allow users to send a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to all Do Not Track signals, our Website may not respond to such signals in all circumstances. Where required by applicable law, we will honor legally recognized opt-out preference signals.
19. Business Customers and Client Data
If you use AI VCS on behalf of a company or organization, you may provide information belonging to employees, customers, contractors, models, creators, or other individuals. You are responsible for ensuring that your collection and disclosure of such information to AI VCS complies with applicable privacy laws and agreements. Where appropriate, AI VCS may enter into a separate Data Processing Agreement or other data-protection agreement with a business customer.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make material changes, we may update the “Last Updated” date and provide additional notice where required by law. We encourage you to review this Privacy Policy periodically.
21. Contact Us
Ai Creative Limited
Email: info@ai-vcs.com
Address: Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Website: www.ai-vcs.com